Privacy Policy

Privacy Policy

At Romora, your privacy is extremely important to us. We are committed to maintaining the trust and confidence of every visitor and customer to our website. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or purchase from our store. We encourage you to read this document carefully so you fully understand how your data is handled.

1. Information We Collect

1.1 Personal Information

When you browse, create an account, or place an order at Romora, we may collect information including but not limited to:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely by third-party gateways; we do not store card numbers)

  • Order details and purchase history
    This information is essential for order processing, delivery, customer support, and improving our services.

1.2 Automatically Collected Information

When you visit our website, we automatically receive technical information such as:

  • IP address

  • Device type

  • Browser type

  • Time zone

  • Pages viewed and time spent
    This helps us improve user experience, website performance, and security.

1.3 Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Save shopping cart items

  • Analyze website traffic

  • Personalize your browsing experience
    You can disable cookies in your browser settings, but some features may not function properly without them.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing

To confirm orders, arrange shipping, provide delivery updates, and offer customer service.

2.2 Improving Website Experience

Your data helps us analyze customer behavior and website performance to optimize our layout, navigation, and features.

2.3 Communication

We may contact you via email for:

  • Order confirmations

  • Shipping notifications

  • Support inquiries

  • Promotional offers (only if subscribed)

2.4 Fraud Prevention

Personal data helps us monitor for suspicious activity and protect our customers from fraudulent transactions.

3. Sharing Your Information

We do not sell or trade your personal information.
We only share it with trusted third parties that assist in running our business, including:

3.1 Payment Processors

Platforms such as Stripe, PayPal, or Shopify Payments (depending on your region) securely process payments on our behalf.

3.2 Shipping & Logistics Partners

We share shipping addresses with carriers to ensure successful delivery.

3.3 Marketing & Analytics Services

Such as Google Analytics, Facebook Pixel, or email service providers, to help us improve our performance.

All third-party providers are obligated to keep your data secure and use it only for the services they provide.

4. Data Security

We implement industry-standard security practices including:

  • SSL encryption

  • Secure servers

  • Password-protected systems

  • Limited staff access

While we strive to protect your information, no online system is 100% secure. We cannot guarantee absolute protection from cyber risks.

5. Data Retention

We keep your personal information for as long as needed to fulfill our service obligations, comply with legal requirements, or resolve disputes. You may request deletion at any time (subject to legal constraints).

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request data deletion

  • Disable cookies

  • Unsubscribe from marketing emails

To exercise any of these rights, contact us at info@romora.com.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or policies. Please review their policies before interacting with them.

8. Children's Privacy

Romora does not knowingly collect information from individuals under the age of 13. If a child under 13 submits information, please contact us immediately so we can remove it.

9. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will always be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions or privacy requests, contact us:
📧 info@romora.com