Shipping Policy
This Shipping Policy outlines how orders are processed, delivered, tracked, and managed at Romora. We strive to provide timely and reliable delivery for all auto accessories purchased from our store.
1. Order Processing Time
Most orders are processed within 1–3 business days.
Processing delays may occur during:
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Sales or promotions
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Holidays
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High order volume
2. Shipping Duration
Estimated delivery times:
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USA: 5–10 business days
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Canada: 7–12 business days
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UK & EU: 7–14 business days
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Worldwide: 10–20 business days
Shipping times may vary due to:
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Customs clearance
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Weather conditions
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Carrier delays
3. Tracking Information
Once your order ships, you will receive a tracking email.
Tracking may take 24–48 hours to update depending on the courier.
4. Incorrect Address
Customers are responsible for entering the correct address during checkout.
If a package returns due to address errors:
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Re-shipping fees will apply
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Refunds for such orders may be denied
5. Lost or Stolen Packages
Romora is not responsible for:
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Packages marked delivered but not received
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Items stolen from mailboxes or doorsteps
We recommend contacting your local carrier or filing a claim.
6. Delayed Deliveries
We cannot guarantee delivery dates.
Refunds will not be issued for delays caused by:
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Weather
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Logistics issues
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Carrier backlogs
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Customs inspections
7. International Shipping
Customs fees, taxes, or duties (if applicable) are the responsibility of the buyer.
We do not control or estimate these charges.
8. Damaged During Shipping
If your package arrives damaged:
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Contact info@romora.com within 48 hours
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Include photos of damaged packaging & product
We will replace or refund the damaged item.
9. Shipping Restrictions
Some items may not ship to certain countries due to:
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Import regulations
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Carrier limitations
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Product material restrictions
10. Contact Us
For shipping-related questions:
📧 info@romora.com